Consolidated help desk support services
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- Ensure availability of IT infrastructure
resources to support the end user in
meeting the mission.
- Deploy a consolidated, enterprise help
desk resulting in a reliable delivery of
service and achieving a high level of
customer satisfaction.
- Develop and Deploy your approved
standard processes.
- Achieve cost savings through economies
of scale and efficiencies resulting from
standardized processes.
- Ensure complete documentation of
processes and work requests.
- Effectively maintain legacy ERM systems
through transition to accepted ERM
solution.
- Effectively maintain and enhanc the
accepted ERM solution through the period
of performance of the task order.
- Provide for reliable 24 hour x 7 days a
week help desk service via toll-free
telephone number and e-mail for all users.
- Provide technical personnel who
communicate clearly in English.
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