- Handling telephone sales and/or service to your end
customer
|
- Retaining and delivering your service or product to
your clients
|
- Analyzing your customers, as well as scoring third-party
information as it relates to your customers
|
- Developing a comprehensive view of all your customer
interactions, including calls, email, correspondence
and meetings; also maintaining your customer’s
account, business and personal information
|
- Promoting your product or service and capturing of new
business
|
- Developing a framework to promote the effective
collaboration between you and your business partners,
particularly members of the distribution chain (e.g.,
channel and alliance partners, resellers, agents,
brokers, and dealers) and other third parties that
support operations and service delivery to your
customers; includes performance evaluation of partners,
if necessary
|
- Creating and maintaining your products and services
|
- Collecting, analyzing and handling comments and
feedback from your customers
|
- Applying your trade name to your product or service as
well as developing an awareness for the name
|
- Collecting useful information from your customers
|
